This Privacy Policy explains how Luxe Supply Holdings, Inc. (“eelo,” “we,” “us,” or “our”) collects, uses, and shares information when you visit eelolive.com (the “Site”), book a consult, or contact us. By using the Site, you agree to this Policy.
Who we are
eelo is a full-service hosting hub for live commerce, operated by Luxe Supply Holdings, Inc., a company incorporated in Delaware with its principal place of business in New York. If you have any questions about this Policy, contact us at hello@eelolive.com.
Information we collect
Information you provide to us
When you book a consult through our scheduling tool or email us directly, we collect the information you choose to share — typically your name, email address, phone number (if you provide one), and any details you tell us about your business, inventory, categories, and goals.
When you fill out the interest form on the Site, the details you enter are sent to eelo so we can follow up with you, and are stored in eelo’s internal customer relationship management (CRM) system.
Information collected automatically
When you visit the Site, certain technical information is collected automatically — such as your IP address, browser type, device information, and the pages you view. This is standard web-server and third-party service data used to operate and secure the Site. We do not use analytics or advertising trackers.
How we use your information
- To schedule, confirm, and hold consult meetings you request.
- To respond to your inquiries and communicate with you about our services.
- To send you marketing and promotional emails about eelo. You can opt out at any time (see “Your choices” below).
- To operate, maintain, secure, and improve the Site.
- To comply with legal obligations and enforce our agreements.
Third-party services we use
We rely on a small number of trusted service providers to run the Site. These providers process data on our behalf:
- Calendly — powers our consult scheduling. When you book, information you enter is processed by Calendly. See the Calendly Privacy Notice.
- Google Fonts — delivers the fonts used on the Site, which may involve your IP address being processed by Google. See the Google Privacy Policy.
- Our website hosting and email providers — host the Site and help us send the communications described above.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Cookies
Cookies are small files stored on your device. The Site itself does not use tracking or advertising cookies, but the embedded services above (such as Calendly) may set cookies that are necessary for their features to work. You can control or delete cookies through your browser settings; disabling them may affect the scheduler.
Your choices
- Marketing emails: every marketing email includes an unsubscribe link. You can also opt out any time by emailing hello@eelolive.com.
- Access, correction, and deletion: you may ask us to access, correct, or delete the personal information we hold about you.
Depending on where you live (for example, California or the EU/UK), you may have additional rights over your personal information. To exercise any of these rights, contact us at hello@eelolive.com and we will respond as required by applicable law.
Data retention
We keep personal information for as long as needed to provide our services, communicate with you, and meet our legal and business obligations, after which we delete or de-identify it.
Children’s privacy
The Site is intended for businesses and individuals operating live-commerce operations. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Security
We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Where your information is processed
We operate from the United States, and your information will be processed there. If you access the Site from outside the United States, you understand your information may be transferred to and processed in the United States.
Changes to this Policy
We may update this Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect means you accept the updated Policy.
Contact us
Luxe Supply Holdings, Inc.
Email: hello@eelolive.com